General FAQs

How can I contact you?

Has my order gone through successfully?

Once your order has been placed you will receive a confirmation email with details of your order and an order number. This confirmation email will be sent to the email address used to place the order.

If you have not received the confirmation email, please contact us so we can provide you with your order details.

I am unable to place an order on your website.

Please provide us with a screenshot of the error and send your order details to hello@thghtful.com and we will place the order for you.

Can I pick up my order instead?

We do not offer Click & Collect at the moment.

I forgot to add my discount code upon checkout.

Please contact us and provide us with your discount code so we can apply it to your order and issue a refund.

What's the latest date I can place my order for a special occasion?

We recommend ordering 4-5 days prior to the preferred date.

What payment methods do you accept online?

Debit / Credit Card (Visa, Mastercard, American Express)
PayPal (4 interest-free installments also available)
Gift Voucher
Shop Pay
Google Pay

What’s your return and refund policy?

You can view our returns and refund policy here.

Can you provide information regarding delivery?

You can view our Delivery FAQs here.

Updated 18 Dec 2023